Help & support

How DiamondEdge works, what it does and doesn't do, and how to reach us.

What DiamondEdge is

DiamondEdge is an MLB prop research platform. It organizes public data — recent performance, matchup context, park and lineup information — into a scannable daily board with a written explanation for each item.

DiamondEdge is a research tool, not a sportsbook.

What DiamondEdge is not

  • Not a sportsbook. You cannot place a wager here.
  • Not a live-odds service. We do not claim live or real-time odds.
  • Not a prediction service. Recommendations are informational, not guarantees.
  • Not financial advice.

Every research item reflects an interpretation of past data. Outcomes are uncertain and no result is assured.

How Main Board works

Main Board is the day's full research set. Each row is a player, a market, and a line, with a star rating summarizing how strongly the underlying factors line up. Rows are ordered so the strongest-supported research appears first.

Filters narrow the board by market and by research status so you can focus on a smaller, more relevant set.

Preliminary versus confirmed props

Preliminary research is generated before official lineups and probable starters are posted. It uses projected participation and can change or disappear.

Confirmed research reflects posted lineups and confirmed starters. Confirmed items are the more reliable read; every row is labeled so you always know which you are looking at.

How explanations work

Each research item includes a written breakdown of the factors behind the read: recent form, matchup context, park and conditions where relevant, and the risks that could work against it.

Explanations describe reasoning, not certainty. A strong write-up means the factors agree — it does not mean the outcome is settled.

Free versus Pro access

Free members get a daily preview of the board, a short summary for each previewed item, and full access to public Results.

Pro members get the full daily board, the complete structured explanation for every item, Prop Finder, Player Research, Home Run Radar, and Build a Card.

See what's included in Pro.

Results and grading

Results are graded against official final box scores after games complete. Every graded item is published — wins and losses alike — on the public Results page.

Items that cannot be settled (a player did not appear, a game was postponed) are marked rather than dropped. Past performance does not predict future outcomes.

Data freshness

Research updates on a schedule through the day as lineups and probable starters are posted. It is not real-time. Current operational status is below.

Data status

Latest Main Board sync
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Latest successful grading
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Current board state
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Prop Finder
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Results
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DiamondEdge research updates on a schedule. It is not real-time or live data.

Account and billing help

DiamondEdge Pro starts with a 3-day free trial, then $20/month unless canceled. Manage your plan, payment method, and cancellation from Manage Subscription. Cancelling during the trial ends access when the trial ends; cancelling a paid subscription keeps Pro active through the end of the paid period.

For anything you cannot resolve there — a charge you do not recognize, Pro access that did not activate, or a locked account — use Contact support above. It routes to our support queue and is reviewed daily.

Feedback and support

Send feedback for product ideas, bug reports, confusing screens, and data that looks wrong.

Contact support for account, billing, Pro access, and grading problems that need a reply.

Never include passwords, payment card numbers, or access codes in either form. We will never ask you for them.

See also FAQ, Terms, Privacy, and Responsible gaming.